Refund policy

Returns & Refunds Policy

1. No Returns, Refunds, or Cancellations

At Sraja, we take great care to ensure that every product meets our quality standards before dispatch. Therefore, once an order is placed and confirmed, it cannot be cancelled, returned, or refunded under any circumstances.

2. Order Confirmation

All orders are considered final once the 7% advance payment has been made through our website. The remaining payment and delivery process will proceed as per the agreed terms with our sales team.

3. Exceptions

A refund or cancellation will only be processed if:

• The order is cancelled by Sraja due to stock unavailability or other operational reasons.

• There is a verified product defect or damage prior to delivery, confirmed and acknowledged by Sraja’s quality assurance team.

4. Customer Responsibility

Customers are advised to:

• Carefully review product specifications, compatibility, and requirements before placing an order.

• Ensure accurate contact and shipping information to avoid delivery issues.

5. Contact Us

For any concerns related to your order or delivery, please contact our customer support team at rajabhaienterprises01@gmail.com or +91 96463 37797. We’ll be happy to assist within our policy framework.